Professional Summary
Dedicated hotel concierge with a comprehensive hospitality background across premier downtown Chicago properties. Skilled in designing bespoke cultural and dining itineraries, managing high-touch VIP guest requests, and fostering relationships with premier city venues and transportation providers.
Proven track record of elevating guest satisfaction through attentive service delivery, seamless front-of-house collaboration, and resourceful problem resolution in boutique and luxury hotel environments.
Hospitality Experience
The Grand Marquee Hotel & Suites
Chicago, IL
Lead Concierge
Mar 2019 – Present
- Direct daily concierge desk operations for a 280-room luxury boutique property, coordinating tailored experiences for domestic and international clientele.
- Curate custom dining, theater, and excursion itineraries, maintaining partnerships with over 60 local venues, private charter operators, and fine-dining establishments across Chicago.
- Manage arrival logistics and discrete arrangements for VIP delegations, ensuring seamless transport, priority access, and strict adherence to guest confidentiality.
- Mentor a desk team of four concierge associates on local neighborhood attractions, service etiquette, and digital reservation management systems.
Windy City Parkside Hotel
Chicago, IL
Hotel Concierge
Jun 2014 – Feb 2019
- Addressed 80+ daily guest inquiries regarding transportation, dining reservations, sightseeing tours, and urgent personal services in a high-occupancy central business district hotel.
- Established an internal reference guide of neighborhood dining, accessibility routes, and seasonal cultural exhibitions to streamline front-desk guest recommendations.
- Collaborated closely with front desk, bell staff, and valet teams to ensure prompt luggage dispatch and private chauffeur coordination during peak arrival windows.
Prairie View Suites
Chicago, IL
Guest Services Associate
Aug 2010 – May 2014
- Assisted front-of-house staff with guest check-in support, luggage management, and local orientation inquiries.
- Maintained detailed records of returning guest preferences and coordinated welcome amenities for loyalty program members.
Education
DePaul University
Bachelor of Arts · Hospitality Leadership · Chicago, IL · 3.7 GPA · Sep 2003 – Jun 2007
Coursework emphasized hospitality operations, guest service administration, convention logistics, and intercultural communication.
Key Initiatives
Downtown Culinary & Cultural Partnership Guide
Jan 2022 – Aug 2022
- Researched and negotiated preferred seating arrangements and exclusive tasting menus with 25 independent West Loop and River North restaurants.
- Drafted a digital neighborhood dining reference utilized across front-of-house departments to provide real-time alternatives during high-traffic city conventions.
Core Competencies
Guest Relations Management
Bespoke Itinerary Planning
VIP Guest Services
Property Management Systems (PMS)
Concierge Software Platforms
Vendor & Venue Networking
Dining & Entertainment Advisory
Service Recovery & Conflict Resolution
Private Transportation Coordination
Languages
English
C2
Spanish
B1
Certifications
Certified Concierge Specialist
International Hospitality Institute · May 2018
Adult CPR and First Aid Certification
American Red Cross · Apr 2025
Community Involvement
Chicago Cultural Ambassadors Network
Chicago, IL · Apr 2017 – Oct 2023
- Volunteer Architectural Docent
- Conducted guided weekend walking tours for tourist groups and civic visitors highlighting historic Loop architectural landmarks.