Brendan Gallagher
Senior Hotel Front Desk Agent | Front Office Operations & Guest Services
Eyre Square Grand Hotel
Dear Hiring Team,
I am writing to express my interest in the Hotel Front Desk Agent position at Eyre Square Grand Hotel. I am keen to contribute my background in front-office coordination, property management systems, and guest relations to your reception team.
At Corrib Reach Hotel & Suites, I coordinate daily front-desk operations across morning and evening shifts for a 135-room property. In this role, I manage Opera Cloud PMS room assignments, VIP itineraries, and group tour arrivals of up to 80 guests while maintaining average check-in times under two minutes. Additionally, I resolve complex guest enquiries, booking discrepancies, and service escalations with composure, securing consistent 94% positive post-stay survey scores.
My prior experience at Salthill Bay Manor Hotel involved handling check-in, check-out, and concierge services for a 92-room coastal property, alongside processing guest billing, reconciling corporate accounts, and investigating discrepancies during monthly audits. At Corrib Reach Hotel & Suites, I later standardised shift handover checklists and digital incident log templates across reception and concierge teams, reducing communication gaps during busy check-in windows.
I welcome the opportunity to discuss how my front-office experience and operational standards align with the needs of Eyre Square Grand Hotel. Thank you for your time and consideration.
Yours sincerely,
Brendan Gallagher