Professional Summary
Client-oriented Bank Teller with practical branch experience and a solid background in front-counter banking operations, cash reconciliation, and compliance. Skilled at managing daily financial transactions accurately while identifying opportunities to connect customers with branch advisory services.
Professional Experience
Banque Régionale de l'Erdre
Nantes
Bank Teller
Sept 2024 – Present
- Execute routine front-counter banking transactions including cash deposits, withdrawals, check clearing, and official draft issuance for over 60 retail clients daily.
- Balance physical cash drawer and automated teller vault balances at close of business with an average variance under 0.01 percent.
- Verify identity and documentation for account modifications in compliance with French KYC and AML regulations.
- Introduce clients to self-service digital tools and route qualified leads for consumer loans and savings products to branch financial advisors.
Galeries de la Loire
Nantes
Customer Service and Cashier Associate
Sept 2020 – Aug 2022
- Handled high-volume daily cash, bank card, and digital voucher payments at main checkout stations with strict register accuracy.
- Resolved customer billing inquiries, processed refunds, and assisted with store card applications at the central customer service desk.
- Trained four incoming seasonal team members on register balancing procedures and checkout security policies.
Education
Lycée Nelson-Mandela
BTS Banque · Banking and Financial Client Relations · Nantes, France · Honors (Bien) · Sept 2022 – Jun 2024
Completed foundational coursework in retail banking operations, personal credit assessment, financial regulations, and daily cash desk management.
Conducted practical workshops on customer account servicing, Anti-Money Laundering protocols, and digital payment systems.
Key Projects
Digital Counter Migration Initiative
Jan 2025 – Apr 2025
- Assisted branch leadership in migrating over 300 walk-in customers to contactless deposit terminals and updated mobile banking workflows.
- Drafted an easy-reference quick card for frontline tellers covering recurring check verification checks and suspicious transaction alert triggers.
Core Competencies
Cash Drawer Reconciliation
Counter Banking Transactions
KYC & AML Verification
Check Clearing & Endorsements
Wire Transfers
Foreign Currency Exchange
Retail Banking Software
Fraud Detection
Customer Dispute Resolution
ATM Balancing
Languages
French
C2
English
B2
Spanish
B1
Certifications
AMF Professional Certification
Autorité des Marchés Financiers (AMF) · May 2024
Community Involvement
Entraide Financière Nantaise
Nantes · Jan 2023 – May 2024
- Budget Mentoring Volunteer
- Provided weekly one-on-one coaching for local residents on household budgeting, tracking bank statements, and avoiding overdraft penalties.