Alex Lindemann
Business Analyst | Process Modeling, Requirements Engineering & Systems Integration
Berlin
Professional Summary
Methodical Business Analyst based in Berlin with extensive background in requirements elicitation, BPMN workflow modeling, and cross-functional systems alignment. Experienced in bridging technical delivery squads and operational stakeholders to deliver scalable software solutions and clear documentation.
Professional Experience
Kallisto Logistics GmbH
Berlin, Germany
Business Analyst
Mar 2022 – Present
- Elicit, analyze, and document functional requirements for internal logistics software handling over 40,000 weekly shipments across Central Europe.
- Map end-to-end operational workflows using BPMN 2.0 to identify operational bottlenecks and redundant handoffs.
- Collaborate with product managers and engineering squads to translate operational needs into refined user stories with testable acceptance criteria.
- Facilitate user acceptance testing cycles with branch dispatchers, documenting defect logs and validating resolution before production releases.
Novaris Digital Solutions SE
Berlin, Germany
Business Systems Analyst
Aug 2017 – Feb 2022
- Conducted gap analyses between legacy inventory tools and replacement cloud platforms for corporate clients.
- Organized structured discovery workshops with department leads to capture cross-functional business rules and data dependencies.
- Authored functional requirement specifications, sequence diagrams, and traceability matrices to support vendor software evaluation.
- Analyzed operational datasets using SQL to validate business assumptions and monitor post-implementation adoption rates.
Spreewerk Commerce Services GmbH
Berlin, Germany
Operations Analyst
Nov 2013 – Jun 2017
- Gathered reporting requirements from customer service and finance teams to standardize monthly performance dashboards.
- Documented standard operating procedures for billing dispute resolution, decreasing ticket escalations by clarifying escalation triggers.
- Prepared process documentation and training guides for 60 newly onboarded administrative employees.
Education
Humboldt-Universität zu Berlin
Bachelor of Science · Information Systems and Business Administration · Berlin, Germany · 1.8 (Gut) · Oct 2003 – Sept 2007
Coursework focused on enterprise system architectures, process modeling, applied statistics, and requirements engineering.
Completed bachelor thesis evaluating workflow optimization strategies in mid-sized commercial enterprises.
Key Projects
Fulfillment Hub Workflow Overhaul
Jan 2023 – Oct 2023
- Led requirement gathering across warehouse operations and dispatch teams to specify functional needs for a modernized dispatch management tool.
- Produced 28 structured user stories and managed the requirement backlog through eight development sprints until rollout across two fulfillment hubs.
Finance Invoicing Integration
Sept 2019 – Apr 2020
- Defined mapping rules and integration specifications to synchronize invoicing data between an on-premise ERP and an external payment gateway.
- Formulated test scenarios and coordinated sign-off testing with the corporate finance unit ahead of the fiscal year transition.
Core Competencies
Requirements Elicitation
Business Process Modeling (BPMN)
User Story Mapping
Gap Analysis
SQL
User Acceptance Testing (UAT)
Jira & Confluence
Data Flow Diagramming
Stakeholder Management
Functional Specifications
Languages
German
C2
English
C1
Certifications
Certification of Capability in Business Analysis (CCBA)
International Institute of Business Analysis (IIBA) · Jun 2024
Professional Scrum Product Owner I (PSPO I)
Scrum.org · Nov 2020
Volunteering
Berliner Bildungsnetzwerk e.V.
Berlin, Germany · Feb 2021 – May 2024
- Digital Literacy Tutor
- Facilitated weekly digital literacy and computer skills workshops for adult jobseekers and community residents.