Professional Summary
Composed and attentive front-of-house professional with extensive background welcoming guests, managing curbside arrivals, and upholding entrance security in premium hotels and residential properties across Manchester.
Dedicated to delivering five-star guest experiences through warm personal engagement, diligent access monitoring, and prompt luggage assistance while coordinating seamlessly with concierge and reception teams.
Employment History
The Midland Grand Carlton Hotel
Manchester, United Kingdom
Head Doorman
Mar 2019 – Present
- Greet arriving and departing guests at the main entrance, managing curbside taxi coordination, luggage transfers, and valet parking handoffs for a 190-room luxury hotel.
- Monitor front entrance security, verify guest credentials during private events, and collaborate with reception staff to maintain smooth lobby traffic.
- Deliver personalized concierge guidance, vehicle dispatch, and umbrella escort services during adverse weather conditions.
- Report maintenance needs and hazard risks along the exterior forecourt and entrance steps, preserving pristine site presentation.
Palatine Square Luxury Residences
Manchester, United Kingdom
Residential Doorman & Concierge Attendant
Aug 2014 – Feb 2019
- Provided welcoming front-of-house entry coverage for a private residential complex of 140 apartments.
- Managed parcel receipt, secure storage, and courier handovers, logging over 60 incoming deliveries daily via the concierge log.
- Supported visitor check-in, contractor badging, and strict compliance with residential access-control protocols.
- Assisted residents with heavy luggage, mobility assistance, and front-driveway coordination.
The Albert Vaults Club & Brasserie
Manchester, United Kingdom
Front Door Attendant
Sept 2010 – Jul 2014
- Managed main entrance guest greeting, table reservation queueing, and dress-code adherence for a busy city-centre dining venue.
- De-escalated occasional entrance disputes diplomatically while upholding venue licensing conditions and maximum occupancy limits.
- Coordinated with local transport services and private hire drivers to assist patrons with late-evening transport.
Education & Training
The Manchester College
BTEC National Certificate · Hospitality and Customer Care · Manchester, United Kingdom · Merit · Sept 1994 – Jun 1996
Completed practical vocational study covering front-of-house operations, guest service principles, and building safety procedures.
Key Initiatives
Front-Desk Parcel and Contractor Tracking Workflow
Apr 2017 – Sept 2017
- Introduced a digital visitor logging system at Palatine Square to track vendor access and contractor arrivals, reducing parcel check-in time during peak morning hours.
Core Competencies
Guest Greeting & Hospitality
Luggage Handling & Logistics
Curbside & Taxi Coordination
Access Control & Visitor Logging
Conflict De-escalation
Front-of-House Presentation
VIP & Resident Protocol
Emergency & Evacuation Procedures
Radio Communication
Languages
English
C2
Certifications & Licences
Door Supervisor Licence
Security Industry Authority (SIA) · Apr 2025
First Aid at Work (FAW)
St John Ambulance · Nov 2024
Community Involvement
Manchester Civic Events Volunteers
Manchester, United Kingdom · Aug 2023 – Aug 2023
- Event Host & Entrance Steward
- Assisted with queue direction, program distribution, and guest wayfinding at the main arena entrance for the annual civic gathering.