Professional Summary
Diligent Public Administration Officer with practical experience supporting local government services and municipal operations in Greater Manchester. Skilled in case triage, public records administration, statutory compliance, and committee support, delivering dependable administrative support across civic departments.
Professional Experience
Irwell Valley Combined Authority
Manchester
Junior Public Administration Officer
Aug 2025 – Present
- Review and triage constituent inquiries and statutory council service requests across housing support and municipal waste programs.
- Maintain and update local registry records using Civica Case Management, processing over 120 service requests weekly with strict compliance to service-level standards.
- Assist committee clerks with collating, formatting, and publishing public agendas and background papers for monthly council sub-committee meetings.
- Draft routine correspondence and response templates regarding civic regulations under guidance from senior administrative officers.
Medlock Community Services Trust
Salford
Administrative Assistant Apprentice
Jul 2024 – Jul 2025
- Handled front-desk customer service and phone queries for local community welfare programmes, directing residents to appropriate public services.
- Digitised archival paper records and statutory meeting minutes into electronic document vaults in compliance with GDPR guidelines.
- Supported the operations team with venue scheduling, equipment requisition, and attendee registration for public engagement forums.
Education
Manchester Metropolitan University
Higher National Certificate (HNC) · Public Policy and Administration · Manchester · Distinction · Sept 2024 – Jun 2025
Coursework focused on UK local governance, administrative law, public service ethics, and public sector data management.
Pendleton Sixth Form College
General Certificate of Education Advanced Level · A Levels in History, Economics, and English Literature · Manchester · A, B, B · Sept 2022 – Jun 2024
Completed secondary education with focused studies on constitutional history and public spending analysis.
Projects
Municipal Service Intake Review
Feb 2025 – May 2025
- Reviewed document workflow delays across municipal welfare grants, identifying bottleneck steps and proposing a standardised digital intake checklist.
- Coordinated stakeholder feedback interviews with four internal case officers to validate administrative handover points.
Key Skills
Public Records Management
Statutory Compliance
Casework Documentation
Meeting Minute Taking
Customer Service & Civic Enquiries
Civica Administration Software
GDPR & Data Protection
Local Authority Procedure
Agenda Preparation
Languages
English
C2
French
B1
Certifications
Level 3 Diploma in Business Administration
Chartered Management Institute · Jul 2025
Voluntary Experience
Castlefield Citizens Advice Hub
Manchester · Oct 2023 – Jun 2024
- Volunteer Administrative Assistant
- Managed visitor reception, scheduled appointment slots for voluntary welfare advisors, and maintained physical filing systems for local community sessions.