Conor O'Callaghan
Spa Manager | Wellness Operations & Guest Experience Specialist
Cork
Professional Summary
Client-focused Spa Manager with extensive experience directing luxury wellness facilities, thermal suites, and multidisciplinary spa teams across premier Irish hospitality properties. Proven track record in elevating guest satisfaction, optimising therapist utilisation, and driving retail sales through structured service standards and staff development.
Professional Experience
Ardbracken Wellness Resort
Cork, Ireland
Spa Manager
Mar 2021 – Present
- Direct daily operations across a 12-treatment-room thermal suite, hydrotherapy pool, and fitness centre with a team of 18 therapists and receptionists.
- Increased spa treatment revenue by 19% through curated seasonal packages, partner brand partnerships, and targeted midweek guest promotions.
- Redesigned therapist scheduling and treatment room allocations, boosting therapist utilization rates from 68% to 81%.
- Manage annual operating budgets, stock reconciliation, and retail procurement for premium organic skincare lines.
- Enforce rigorous health, hygiene, and chemical safety standards in compliance with Irish hospitality and pool safety guidelines.
Carrigmore Estate Hotel & Spa
Killarney, Ireland
Assistant Spa Manager
Aug 2016 – Feb 2021
- Supervised daily front-of-house spa operations, guest check-in sequences, and booking scheduling using resort management software.
- Trained 12 therapy staff on customer care protocols, product upselling methods, and specialized hydrotherapy sequences.
- Audited linen, essential oil, and professional product stocks weekly to prevent wastage and control departmental costs.
- Resolved guest enquiries and service recoveries promptly, raising positive post-visit feedback scores by 14%.
Glenmara Coastal Retreat
Kinsale, Ireland
Senior Spa Therapist
Sept 2012 – Jul 2016
- Delivered specialized holistic massage and thermal treatments while upholding luxury service benchmarks.
- Mentored junior therapists in treatment timings, consultation techniques, and retail product recommendations.
- Monitored thermal area temperatures, treatment room sanitation, and linen turnover according to daily operational checklists.
Education & Professional Training
Munster Technological University
Higher Certificate in Business in Hospitality Studies · Hospitality and Wellness Operations · Cork, Ireland · Merit Grade 1 · Sept 2004 – Jun 2006
Completed coursework in operational management, hospitality accounting, inventory controls, and service excellence standards.
Operational Initiatives
Thermal Suite Modernisation & Sustainability Initiative
Feb 2023 – Nov 2023
- Led the phased refurbishment of the hydrotherapy and sauna suites, coordinating with facility engineers and vendors with zero unscheduled downtime during guest operating hours.
- Introduced an eco-conscious linen and packaging program that reduced departmental single-use waste by 30%.
Core Competencies
Spa Operations Management
Guest Journey Design
Treatment Menu Development
Staff Scheduling & Rota Planning
Inventory & Retail Merchandising
Budgeting & Cost Control
Team Leadership & Mentoring
Health, Safety & Hygiene Compliance
Resort Spa Software
Therapist Utilisation Optimisation
Languages
English
C2
Irish
B2
Certifications & Licences
CIDESCO Diploma in Spa Management
CIDESCO International · May 2012
CIBTAC Diploma in Body Therapy and Hydrotherapy
CIBTAC · Jun 2008
First Aid Response (FAR) Certification
Pre-Hospital Emergency Care Council · Apr 2025
Community Involvement
Cork Harbour Community Athletics Committee
Cork, Ireland · May 2019 – Present
- Volunteer Event Coordinator
- Organise and marshal the annual 10k road race supporting local community healthcare services.