Sander van Dijk
Assistant Store Manager | Retail Operations & Team Leadership
Rotterdam
Professional Summary
Pragmatic Assistant Store Manager with extensive experience guiding daily operations and frontline teams in fast-paced retail settings across Rotterdam. Skilled in optimizing shift schedules, enforcing stock integrity, and coaching store staff to achieve high customer satisfaction and minimal inventory loss.
Work Experience
VanderMeer Home & Living
Rotterdam
Assistant Store Manager
Mar 2021 – Present
- Supervise daily retail operations for an 1,800-square-meter home furnishings store employing 24 floor associates.
- Build weekly staff shift rosters, controlling overtime expenses while ensuring full floor coverage during peak shopping hours.
- Lead structured onboarding and customer service coaching for new sales team members, cutting standard ramp-up time from four weeks to two.
- Oversee goods receipt procedures and stockroom replenishment, contributing to a shrinkage reduction from 2.1% to 0.8% over two consecutive years.
- Handle escalated customer inquiries, refund requests, and complex product returns in accordance with company policy.
NordicTrend Apparel
Rotterdam
Department Supervisor
Aug 2016 – Feb 2021
- Directed a sales team of 10 floor advisors across menswear and lifestyle departments, leading daily briefing sessions and tracking hourly sales targets.
- Maintained visual merchandising standards in alignment with bi-weekly corporate guidelines to improve aisle conversion rates.
- Organized routine cycle counts and coordinated department participation during semi-annual full-store stock audits.
- Mentored six sales advisors who subsequently advanced to shift lead and senior floor roles.
Klaver Supermarkets
Schiedam
Team Lead - Floor Operations
May 2012 – Jul 2016
- Supervised evening replenishment teams of up to 12 staff members to guarantee full shelf availability before morning store openings.
- Monitored FIFO rotation and fresh produce handling guidelines, decreasing departmental write-offs by 11%.
- Reconciled cash registers and conducted end-of-day safe balancing routines at closing.
Education
Albeda College
MBO Level 4 Diploma · Retail Management · Rotterdam · Pass · Sept 2006 – Jun 2010
Completed practical vocational coursework centered on retail store operations, stockroom logistics, staff supervision, and Dutch occupational safety standards.
Key Projects
Handheld Inventory Scanner Rollout
Jan 2023 – May 2023
- Led floor-level implementation of a mobile barcode inventory scanning system across sales departments, coordinating hands-on workshops for 24 associates.
- Created concise standard operating procedure checklists for intake verification and stockroom location logging.
Core Competencies
Store Operations
Team Scheduling & Rostering
Inventory Control & Cycle Counting
Visual Merchandising
Shrinkage Reduction
Customer Service Escalations
Staff Onboarding & Coaching
POS Systems
Cash Reconciliation
Languages
Dutch
C2
English
C1
Certifications
Emergency Response Officer (BHV)
NIBHV · Apr 2024
HACCP Retail Hygiene & Safety Certification
Nederlands Kenniscentrum Voedselveiligheid · Sept 2022
Volunteering
Voedselbank Rotterdam
Rotterdam · Oct 2019 – Dec 2023
- Logistics Volunteer
- Assisted warehouse supervisors with incoming donations, sorting goods, and packing distribution crates according to quality guidelines.
- Organized stock pallets and maintained storage facility cleanliness in compliance with food safety regulations.