Professional Summary
Senior in-charge flight attendant with extensive experience directing cabin crew operations on international wide-body routes and domestic commercial flights. Proven track record in upholding Transport Canada safety regulations, managing inflight medical events, and delivering premium passenger service across high-density transcontinental sectors.
Demonstrated expertise in crew resource management, emergency procedures, and cross-cultural communication, ensuring passenger well-being, smooth cabin operations, and prompt onboard conflict de-escalation.
Professional Experience
Laurentian Skyways
Toronto
In-Charge Flight Attendant (Purser)
Apr 2018 – Present
- Direct cabin crew operations on wide-body international routes across Europe and Asia, supervising up to 11 flight attendants per sector while ensuring full adherence to Transport Canada aviation regulations.
- Conduct comprehensive pre-flight safety briefings, coordinate emergency equipment verification checks, and review designated duty allocations with flight deck officers.
- Lead passenger medical response procedures and inflight de-escalation actions, resolving in-cabin anomalies calmly and compiling required safety incident reports.
- Oversee premium cabin meal and beverage service delivery, maintaining high passenger satisfaction ratings through consistent standards and proactive service recovery.
Senior Flight Attendant
Jun 2014 – Mar 2018
- Delivered premium transcontinental cabin service across major North American corridors, executing service sequences and maintaining galley inventory precision.
- Conducted mandatory safety demonstrations, verified cabin readiness prior to taxi, takeoff, and landing phases, and monitored cabin compliance throughout flight.
- Mentored newly certified flight attendants during initial operating experience (IOE) flights, reinforcing standard operating procedures and service poise.
Borealis Express Air
Toronto
Flight Attendant
Feb 2011 – May 2014
- Operated domestic passenger flights on regional jet fleets, managing rapid turnaround times while maintaining rigorous cabin safety inspections.
- Administered first aid care for minor inflight medical incidents and coordinated priority medical assistance calls with ground support stations.
- Assisted passengers requiring special assistance and unaccompanied minors, upholding high standards of passenger accessibility and care.
Education
Seneca College
Ontario College Diploma · Tourism and Hospitality Operations · Toronto, Ontario, Canada · Honours · Sep 1981 – May 1983
Coursework focused on passenger operations, international hospitality standards, cross-cultural customer care, and emergency response management.
Aviation Projects
Wide-Body Pre-Flight Safety Workflow Modernization
Feb 2023 – Nov 2023
- Collaborated with inflight service management to draft and test streamlined pre-flight emergency checklist workflows for wide-body cabin configurations.
- Gathered feedback from cabin crew teams to improve equipment stowage accessibility, reducing pre-departure checklist verification time by four minutes per sector.
Core Competencies
Cabin Safety Standards
Emergency Evacuation Procedures
In-Flight Medical Response
Transport Canada Regulations
Crew Resource Management (CRM)
De-escalation & Conflict Management
Pre-Flight Briefings & Inspection
International Premium Service Delivery
Passenger Service Recovery
Multicultural Passenger Communication
Languages
English
C2
French
B2
Certifications & Training
Standard First Aid and CPR Level C with AED
St. John Ambulance Canada · May 2024
Annual Flight Attendant Recurrent Safety Training
Laurentian Skyways In-Flight Training · Mar 2025
Smart Serve Responsible Beverage Certification
Smart Serve Ontario · Sep 2023
Community Involvement
Ontario Aviation History Heritage Centre
Toronto · May 2021 – Sep 2025
- Aviation Heritage Event Volunteer
- Support event coordination, passenger guidance, and accessibility transport assistance during annual public aviation heritage open days.