Professional Summary
Safety-conscious and customer-oriented Flight Attendant based in Eindhoven with extensive experience in commercial European passenger operations. Proven expertise in pre-flight safety checks, crew resource management, and calm emergency response aboard narrow-body aircraft.
Dedicated to maintaining high safety standards and delivering welcoming hospitality on regional and charter flights while ensuring full compliance with EASA guidelines.
Work Experience
Zephyr European Airways
Eindhoven, Netherlands
Senior Cabin Crew Member
Mar 2021 – Present
- Conduct pre-flight safety briefings and cabin inspections on Boeing 737-800 aircraft operating scheduled European routes.
- Supervise passenger boarding, seating coordination, and special assistance handling for up to 189 passengers per flight.
- Manage onboard service delivery and inventory reconciliation, consistently meeting turnaround targets of under 35 minutes.
- Coordinate emergency preparedness procedures, first-aid interventions, and cabin safety checks in compliance with EASA standards.
Flight Attendant
May 2017 – Feb 2021
- Delivered in-flight safety demonstrations and secured cabin environment across medium-haul intra-European sectors.
- Administered prompt first aid and medical response during inflight incidents while liaising directly with flight deck crew.
- Facilitated inflight food, beverage, and duty-free retail sales, maintaining precise cashless register accounting.
Maas Charter Aviation
Rotterdam, Netherlands
Cabin Crew Attendant
Sept 2013 – Mar 2017
- Supported cabin preparations, security screening routines, and passenger reception for seasonal European charter flights.
- Managed special care requests for unaccompanied minors, elderly travelers, and passengers with reduced mobility.
- Executed post-flight cabin reconciliations and reported safety equipment status to purser before descent.
Brabant Air Services
Eindhoven, Netherlands
Passenger Service Agent
Aug 2011 – Aug 2013
- Assisted ground passenger handling, boarding gate management, and baggage compliance verification at Eindhoven Airport.
- Provided multilingual customer assistance, resolving delays and gate change inquiries during high-volume charter periods.
Education
Summa College
MBO Level 4 Diploma · Aviation and Hospitality Operations · Eindhoven, Netherlands · Passed · Sept 2008 – Jun 2011
Completed vocational training focused on commercial aviation procedures, passenger care standards, emergency protocols, and intercultural communication.
Key Projects
Cabin Briefing Standardization Initiative
May 2023 – Nov 2023
- Reviewed and updated cabin crew recurrent briefing checklists to improve turnaround communication efficiency between flight deck and cabin crew.
- Standardized pre-departure equipment verification steps across regional Boeing 737 routes.
Core Competencies
Cabin Safety & Emergency Procedures
EASA Flight Regulations
First Aid & In-Flight Medical Response
Passenger Service & Hospitality
Pre-Flight Briefing & Inspection
Aviation Security Protocols
Conflict Resolution & De-escalation
Crew Resource Management (CRM)
Dangerous Goods Handling
In-Flight Point of Sale (POS)
Languages
Dutch
C2
English
C1
German
B2
Certifications
EASA Cabin Crew Attestation (CCA)
European Union Aviation Safety Agency (EASA) · Apr 2017
Aviation First Aid and CPR/AED Certification
Netherlands Red Cross · Aug 2025
Dangerous Goods Regulations (DGR) Category 11
International Air Transport Association (IATA) · Dec 2024
Volunteer Service
Eindhoven Marathon Support Volunteer Group
Eindhoven, Netherlands · Oct 2022 – Sept 2024
- First Aid Volunteer
- Assisted with registration, route monitoring, and basic first aid readiness during regional community charity run.