Sophie Callaghan
Residential Leasing Consultant | Tenancy Management & Open Inspections
Brisbane
Professional Summary
Results-driven Leasing Consultant with comprehensive experience in inner-Brisbane residential leasing, tenancy compliance, and proactive portfolio administration. Proven track record of minimizing vacancy turnaround times, delivering transparent landlord communication, and upholding Queensland residential tenancy standards across varied residential assets.
Professional Experience
Meridian Crest Property Management
Brisbane, Australia
Senior Leasing Consultant
Mar 2022 – Present
- Conduct midweek and weekend open-home inspections across an active residential portfolio of 180 inner-city apartments and suburban townhouses.
- Screen prospective tenant applications, conduct reference and employment verifications, and present shortlists to property owners for final approval.
- Prepare General Tenancy Agreements (Form 18a) and coordinate entry condition reports using PropertyMe to ensure full compliance with the Residential Tenancies and Rooming Accommodation Act.
- Maintain an average vacancy duration of under 11 days by executing targeted online listings across major property portals.
Riverbend Residential Agency
Brisbane, Australia
Leasing Consultant
Sept 2018 – Feb 2022
- Managed prospective tenant enquiries and coordinated private viewings for approximately 120 residential rental properties.
- Prepared digital lease documentation, collected initial rental bonds, and submitted lodgements directly to the Residential Tenancies Authority (RTA).
- Liaised with maintenance contractors and property managers to ensure vacant properties were presented in turnkey condition prior to scheduled handover dates.
Harbourline Property Group
Brisbane, Australia
Real Estate Receptionist and Leasing Assistant
Feb 2016 – Aug 2018
- Assisted the property management team by scheduling routine inspections, managing front-desk tenancy enquiries, and drafting routine correspondence.
- Archived tenancy records, uploaded listing photography to internal databases, and supported key audit tracking procedures across 250 managed properties.
Education & Vocational Training
TAFE Queensland
Certificate IV in Real Estate Practice (CPP41419) · Real Estate Practice · Brisbane, Australia · Completed · July 2017 – June 2018
Completed comprehensive vocational training covering residential tenancy legislation, property marketing, trust accounting fundamentals, and negotiation ethics under Queensland property law.
Key Initiatives
Digital Application Workflow Modernisation
Apr 2023 – Nov 2023
- Implemented 1Form to Ignite tenant application transitions across the residential portfolio, cutting average application review turnaround by 35%.
- Organised standardised pre-inspection digital packs for prospective applicants, improving on-site inquiry conversion rates during competitive leasing cycles.
Core Competencies
Residential Tenancies Act (Qld)
PropertyMe
Open-Home Inspections
Tenant Screening & Vetting
Lease Preparation & Execution
RTA Bond Lodgements
Vacancy Rate Reduction
Client & Landlord Communication
Conflict Resolution
Property Marketing Portals
Languages
English
C2
Licences & Accreditations
Real Estate Salesperson Registration Certificate
Queensland Office of Fair Trading · Aug 2018
Community Involvement
Brisbane Community Housing Support Network
Brisbane, Australia · Feb 2023 – Dec 2024
- Housing Logistics Volunteer
- Assisted local shelter teams by sorting household goods and coordinating temporary storage supplies for individuals transitioning into permanent tenancy arrangements.