Fiona Connolly
Property Manager | Residential Block Management & Statutory Compliance
Bristol
Professional Summary
Dedicated Bristol-based Property Manager experienced in overseeing residential portfolios, block operations, and leasehold administration. Proven record of managing multi-building service charge budgets, orchestrating Section 20 major works, and maintaining strict compliance with health, fire, and safety legislation.
Work Experience
Avonmouth & Clifton Estates
Bristol
Property Manager
Mar 2021 – Present
- Oversee daily operations, maintenance, and statutory compliance for a portfolio of 18 residential developments comprising 420 leasehold units across Bristol.
- Administer annual service charge operating budgets totalling £1.4M, monitoring expenditure variances and chairing annual general meetings with resident management companies.
- Coordinate Section 20 statutory consultations for major cyclical maintenance programmes, including external redecorations and roof renewals valued at up to £180,000.
- Enforce building safety regulations, maintaining up-to-date Fire Risk Assessments (FRAs), asbestos registers, and water hygiene testing regimes across all communal assets.
Severn Valley Property Partners
Bristol
Assistant Property Manager
Aug 2016 – Feb 2021
- Managed day-to-day operations for 12 residential apartment blocks, handling tenant enquiries, repair logs, and leasehold dispute resolutions.
- Supervised appointed mechanical, electrical, and groundskeeping contractors to ensure works conformed to agreed service-level agreements and health and safety policies.
- Conducted bi-monthly site inspections, preparing detailed condition reports and scheduling remedial maintenance to minimise asset depreciation.
- Assisted senior managers with end-of-year service charge reconciliations and reserve fund allocations.
Harbourside Residential Management
Bristol
Tenancy Services Coordinator
Sept 2013 – Jul 2016
- Handled tenancy onboardings, check-in inventories, deposit registrations, and renewal agreements for 85 private rented sector properties.
- Liaised between landlords and private tenants to resolve reactive maintenance queries and facilitate prompt emergency repairs.
- Maintained rent arrears tracking systems, keeping overdue accounts below 2% of the managed roll through structured communication.
Education
University of the West of England
BSc (Hons) · Real Estate and Property Management · Bristol, United Kingdom · Upper Second-Class Honours (2:1) · Sept 2010 – Jun 2013
Specialised in property asset management, landlord and tenant law, building pathology, and statutory valuation practices.
Key Projects
Portfolio Energy Efficiency Programme
Jan 2023 – Nov 2023
- Audited communal energy performance across 6 Victorian conversion properties, overseeing LED conversions and draft exclusion that lowered shared heating costs by 14%.
- Procured regional contractors through competitive tendering while ensuring minimal disruption to leaseholders.
Fire Safety Compliance Integration
Apr 2022 – Oct 2022
- Led the review and updating of communal fire doors, compartmentation measures, and emergency lighting logs for three mid-rise blocks in compliance with updated building safety standards.
- Conducted leaseholder briefings to clarify storage policies in common corridors and ensure transparent reporting.
Core Competencies
Block Management
Service Charge Budgeting
Section 20 Consultations
Landlord & Tenant Law
Contractor Procurement
Building Safety Act Compliance
Fire Risk Management
Dispute Resolution
Qube Property Software
Planned Preventative Maintenance
Languages
English
C2
French
B1
Professional Qualifications
MIRPM Qualification (Member of the Institute of Residential Property Management)
The Property Institute · Nov 2021
AIRPM Associate Certificate in Block Management
Institute of Residential Property Management · May 2017
Community Involvement
Avon Wildlife Trust
Bristol · Apr 2019 – Aug 2024
- Volunteer Conservation Steward
- Participated in monthly community conservation tasks, woodland management, and trail maintenance across local green reserves.