Laurent Mercier
Senior Operations Manager | Supply Chain Logistics & Operational Excellence
Paris
Professional Summary
Senior Operations Manager with extensive experience directing multi-site logistics, automated warehousing facilities, and distribution teams across France. Proven record of optimizing operating expenditures, implementing lean continuous improvement programs, and enhancing on-time fulfillment rates.
Adept at aligning cross-functional logistics operations, negotiating high-value transportation contracts, and leading large operational teams in adherence to strict safety and regulatory frameworks.
Professional Experience
Vélizy Logistics Alliance
Paris
Director of Operations
Mar 2021 – Present
- Direct daily operations across two fulfillment hubs spanning 65,000 square meters, guiding a team of 180 permanent staff and seasonal auxiliary crews.
- Renegotiated line-haul transport frameworks and third-party logistics agreements valued at 14 million euros, cutting pallet-kilometer freight costs by 7.5%.
- Implemented lean continuous improvement initiatives that lowered cross-dock handling cycle times from 4.2 hours to 2.8 hours.
- Oversaw facility modernization including sorter automation and radio-frequency tracking, sustaining an on-time shipping rate of 99.4%.
TransHexagone Distribution
Paris
Regional Operations Manager
Jun 2016 – Feb 2021
- Managed operating budgets, line haulage, and service delivery performance across four regional depots in the Île-de-France network.
- Introduced automated dispatch scheduling and route consolidation tools, reducing deadhead transport mileage by 12%.
- Chaired regional joint safety committees and standardized handling protocols, contributing to a 35% decline in lost-time workplace incidents.
- Supervised cyclical cycle-counting and inventory control programs, reducing warehouse stock variance below 0.20%.
Altamont Industrial Supplies
Cergy
Warehouse Operations Supervisor
Sept 2011 – May 2016
- Coordinated inbound reception, storage allocation, and pallet dispatch operations for an industrial supplies distribution center.
- Reconfigured warehouse bin slotting based on stock velocity reviews, raising order picking throughput by 18%.
- Authored standardized operational procedures for shift handovers and hazardous material storage compliance.
Education
Université Paris-Dauphine
Master of Science · Supply Chain and Operations Management · Paris · Mention Bien · Sept 2000 – Jun 2002
Specialized in inventory optimization models, multi-facility distribution workflows, and industrial production planning.
Université Paris 1 Panthéon-Sorbonne
Bachelor of Science · Economics and Business Administration · Paris · Mention Assez Bien · Sept 1997 – Jun 2000
Coursework centered on managerial economics, applied statistics, financial controls, and logistical modeling.
Key Projects
Depot Modernization & Automation Migration
Apr 2022 – Jan 2023
- Directed a nine-month retrofitting project introducing automated sortation and scan-tunnel checkpoints across a 35,000 square meter warehouse.
- Structured floor personnel training curricula for 120 staff members, completing commissioning on schedule without interrupting dispatch cycles.
Core Competencies
Supply Chain Network Design
Warehouse Management Systems (WMS)
Lean Six Sigma & 5S
Third-Party Logistics (3PL) Oversight
Budgetary Control & CapEx Planning
Transport & Route Optimization
Inventory Control & Cycle Counting
Enterprise Resource Planning (ERP)
Workplace Safety & Compliance
Cross-Functional Team Leadership
Languages
French
C2
English
C1
Certifications
Lean Six Sigma Black Belt
Chartered Quality Institute · Apr 2019
Certified Supply Chain Professional (CSCP)
Association for Supply Chain Management · Nov 2015
Volunteer Experience
Secours Solidaire Alimentaire Île-de-France
Paris · Oct 2018 – Dec 2024
- Logistics Volunteer Coordinator
- Coordinated weekly depot intake, dry-goods sorting, and dispatch schedules for regional charity redistribution programs.
- Trained volunteer warehouse shift helpers on manual handling protocols and pallet-jack safety guidelines.