Executive Summary
Mid-level Program Manager with a solid track record of leading cross-functional technology and operational initiatives from discovery through delivery. Proven strength in aligning engineering teams, managing dependencies, and establishing repeatable delivery frameworks that enhance execution predictability.
Work Experience
Kestrel Stream Systems
Austin, TX
Program Manager
Apr 2022 – Present
- Direct multi-track delivery of enterprise workflow integration initiatives across four distributed product squads.
- Standardize cross-functional planning cadences, reducing schedule variance across quarterly milestones from 18% to under 6%.
- Facilitate dependency mapping and risk mitigation workshops with engineering, product, and client operations teams.
- Track operational budgets, resource utilization, and delivery metrics using Jira and Confluence dashboards.
Vanguard Logistics Digital
Austin, TX
Technical Project Manager
Jun 2018 – Mar 2022
- Managed delivery timelines for seven customer portal modernization releases, coordinating across QA, UX, and backend services.
- Introduced unified backlog triage processes, cutting cross-team ticket handoff delays by 25%.
- Authored weekly stakeholder briefs and maintained executive program health scorecards for senior leadership.
Pinnacle Freight Networks
Austin, TX
Associate Project Manager
Jan 2015 – May 2018
- Coordinated scheduling, resource booking, and milestone reporting for regional depot upgrade projects.
- Monitored vendor deliverable compliance and maintained updated project risk logs for multi-site field rollouts.
Education
University of Texas at Austin
Bachelor of Business Administration · Business Administration · Austin, TX · 3.6 GPA · Aug 2000 – May 2004
Focused coursework in operations management, supply chain principles, and quantitative analysis.
Key Projects
Enterprise Platform Migration Initiative
May 2023 – Feb 2024
- Steered a nine-month initiative to retire legacy ticket tracking across three business units and migrate 220 users to a unified platform.
- Organized user acceptance testing cycles and drafted operational playbooks that achieved 98% adoption within two weeks of launch.
Core Competencies
Program Management
Cross-Functional Leadership
Risk & Dependency Management
Agile & Scrum Methodologies
Stakeholder Alignment
Budget Tracking
Roadmap Execution
Process Optimization
Jira & Confluence
Change Management
Languages
English
C2
Spanish
B1
Certifications
Project Management Professional (PMP)
Project Management Institute · May 2022
Certified ScrumMaster (CSM)
Scrum Alliance · Nov 2023
Community Involvement
Austin Technology Project Exchange
Austin, TX · Sep 2021 – Present
- Operations Volunteer
- Organize monthly networking roundtables and track scheduling for quarterly career development workshops.