Professional Summary
Experienced Operations Supervisor with extensive background in distribution, logistics management, and facility safety across Greater Manchester. Skilled in leading multi-shift teams, streamlining inventory flows, and delivering measurable gains in pick accuracy and turnaround efficiency while maintaining safe, compliant working environments.
Work Experience
Irwell Logistics Hub
Manchester, United Kingdom
Warehouse Operations Supervisor
Aug 2019 – Present
- Oversee daily distribution floor operations across a 95,000 sq ft facility, directing a team of 34 warehouse operatives and three shift team leaders.
- Restructured intake scheduling and cross-docking workflows, cutting turnaround times for inbound freight by 18 percent over twelve months.
- Maintain a continuous record of regulatory health and safety compliance, coordinating quarterly risk assessments and leading internal audit prep.
- Implemented daily stand-up briefings and performance metrics dashboards, decreasing dispatch picking errors from 2.1 percent to under 0.6 percent.
- Manage staff rotas, overtime allocations, agency staffing budgets, and structured induction programs for new intake cohorts.
Pennine Freight Solutions
Salford, United Kingdom
Shift Supervisor
Mar 2014 – Jul 2019
- Supervised picking, packing, and dispatch activities across afternoon and evening shifts for regional retail distribution contracts.
- Trained and mentored 22 warehouse operatives on automated inventory tracking terminals and revised manual handling standards.
- Monitored key performance indicators including on-time dispatch and stock discrepancy rates, keeping shift fulfillment above 98.5 percent.
- Collaborated with inventory control specialists to resolve discrepancy trends, reducing stock loss by 14 percent across two fiscal years.
Trafford Industrial Supplies
Manchester, United Kingdom
Dispatch Team Leader
May 2011 – Feb 2014
- Allocated daily tasks to an 11-person dispatch team, ensuring accurate loading schedules and transport documentation.
- Handled initial investigations of goods-in variances and expedited damaged freight claims with suppliers.
- Acted as designated first aider and fire warden across the site warehouse and loading bays.
Education
Manchester Metropolitan University
Higher National Diploma · Business and Management · Manchester, United Kingdom · Pass with Merit · Sept 1998 – Jun 2000
Completed coursework covering organisational management, operations planning, human resource fundamentals, and workplace safety regulations.
Key Projects
Warehouse Management System Integration
Mar 2022 – Nov 2022
- Led a phased rollout of barcode-scanned inventory locations without interrupting ongoing trade operations.
- Designed standard operating procedure guides and delivered small-group training for 40 shift employees.
- Achieved a 99.4 percent initial cycle-count accuracy rate within three weeks of final go-live.
Core Competencies
Shift Planning and Scheduling
Team Leadership and Mentoring
Inventory Management Systems
Health and Safety Compliance (IOSH)
Lean 5S Methodology
Continuous Process Improvement
Inbound and Outbound Logistics
Performance Management and KPIs
Cross-Docking Operations
Incident Investigation and Reporting
Languages
English
C2
Certifications
Level 5 Diploma in Principles of Management and Leadership
Chartered Management Institute (CMI) · Jun 2021
Managing Safely Certificate
Institution of Occupational Safety and Health (IOSH) · Apr 2024
Volunteering
Greater Manchester Community Food Network
Manchester, United Kingdom · Jan 2020 – Present
- Logistics Volunteer Coordinator
- Coordinate weekend collection, inventorying, and palletising of surplus food donations for distribution across regional community centres.
- Supervise volunteer sorting teams, upholding food hygiene standards and handling safety practices.