Felix Hoffmann
Junior IT Help Desk Technician
HanseNetz Services GmbH
Dear Hiring Team,
I am writing to express my interest in the IT Help Desk Technician role at HanseNetz Services GmbH. With a solid foundation in IT systems integration and daily hands-on experience resolving user hardware and software incidents, I am eager to contribute to your internal technical support operations and ensure smooth day-to-day workstation reliability for your staff.
In my current position as Junior IT Support Specialist at ElbeLogix Solutions GmbH, I provide Tier 1 and Tier 2 remote and on-site support for approximately 350 internal workstation users across macOS and Windows 11 environments. I process and triage 30 to 45 incident and service request tickets daily through Jira Service Management, while maintaining first-contact resolution SLA targets. My day-to-day responsibilities also include managing user provisioning, group memberships, and role-based access permissions within Microsoft Entra ID and Active Directory.
Additionally, I configure and deploy laptop workstations, docking hubs, and IP telephony hardware utilizing Microsoft Intune deployment profiles, supported by my Microsoft Certified: Endpoint Administrator Associate credential. Through my prior background in retail systems coordination, I developed structured troubleshooting habits and clear user communication when handling hardware diagnostics and standard operating procedures. I look forward to bringing this dependable support approach and technical discipline to HanseNetz Services GmbH.
Sincerely,
Felix Hoffmann