Jordan Avery
Clinic Coordinator | Outpatient Operations & Practice Administration
Austin
Professional Summary
Detail-oriented Clinic Coordinator with extensive hands-on experience directing administrative operations, appointment scheduling, and patient access workflows in fast-paced ambulatory care settings. Dedicated to improving clinic throughput, ensuring strict regulatory compliance, and delivering compassionate, organized care coordination for diverse patient communities.
Professional Experience
Solstice Community Health Partners
Austin, TX
Clinic Coordinator
Mar 2024 – Present
- Oversee day-to-day administrative operations for a multi-specialty outpatient practice supporting 11 licensed providers and 18 clinical support staff.
- Restructure daily appointment scheduling templates across 4 departments, reducing average patient lobby wait times by 22%.
- Audit billing intake documentation and commercial insurance verifications weekly, decreasing front-end claims rejection rates from 7.4% to 2.1%.
- Coordinate clinical equipment maintenance schedules and track medical supply inventory to prevent stockouts while controlling monthly expenditure.
- Deliver onboarding training on HIPAA guidelines, patient intake workflows, and electronic health record documentation for incoming administrative staff.
Redbud Ambulatory Care Center
Austin, TX
Patient Services Specialist
Jun 2022 – Feb 2024
- Coordinated patient registration, copay collection, and preliminary chart preparation for an average of 85 outpatient visits daily.
- Resolved scheduling conflicts and managed urgent provider schedule adjustments across in-person and telehealth consultations.
- Collaborated with nursing supervisors to balance clinical exam room turnover and maintain smooth front-to-back communication.
Education
The University of Texas at Austin
Bachelor of Science · Healthcare Administration · Austin, TX · 3.8 GPA · Aug 2018 – May 2022
Focused on outpatient facility operations, clinical information systems, and regulatory standards, concluding with a capstone project on ambulatory patient wait-time mitigation.
Key Projects
Digital Intake Transition Project
Aug 2024 – Jan 2025
- Led the pilot rollout of mobile check-in and digital self-service registration across 6 treatment pods.
- Synthesized patient survey feedback and administrative performance metrics to refine desk intake triage protocols.
Core Competencies
Electronic Health Records (EHR)
Patient Scheduling & Intake
Medical Insurance Verification
HIPAA Compliance & Privacy
Outpatient Clinic Operations
Staff Rostering & Coordination
Medical Inventory Management
Telehealth Administration
Patient Communication & De-escalation
Quality Improvement (QI) Reporting
Languages
English
C2
Spanish
B2
Certifications
Certified Electronic Health Records Specialist (CEHRS)
National Healthcareer Association · Jul 2022
Basic Life Support (BLS) for Healthcare Providers
American Heart Association · Apr 2023
Community Involvement
Central Texas Community Wellness Initiative
Austin, TX · Sep 2022 – Jan 2024
- Volunteer Intake Coordinator
- Assisted uninsured community members with clinic registration, translation requests, and appointment scheduling during weekend preventative health clinics.