Jordan Avery
Clinic Coordinator | Outpatient Operations & Practice Administration
Travis Health Alliance
Dear Hiring Team,
I am writing to express my strong interest in the Clinic Coordinator position at Travis Health Alliance. With a background in outpatient practice administration and patient access coordination, I have focused my work on streamlining clinical schedules, strengthening billing compliance, and ensuring that daily front-office workflows operate seamlessly for both providers and patients.
In my current role as Clinic Coordinator at Solstice Community Health Partners, I oversee day-to-day administrative operations for a multi-specialty outpatient practice supporting 11 licensed providers and 18 clinical support staff. To address scheduling bottlenecks, I restructured daily appointment scheduling templates across 4 departments, reducing average patient lobby wait times by 22%. In addition, by auditing billing intake documentation and commercial insurance verifications on a weekly basis, I helped decrease front-end claims rejection rates from 7.4% to 2.1%.
My background also includes coordinating workflow transitions, such as leading the pilot rollout of mobile check-in and digital self-service registration across 6 treatment pods during our Digital Intake Transition Project. By synthesizing patient survey feedback and administrative metrics, I refined front-desk intake protocols to improve throughput. Furthermore, I deliver onboarding training on HIPAA guidelines and electronic health record documentation to maintain consistent regulatory compliance across incoming administrative staff.
I welcome the opportunity to bring my hands-on clinic operations experience and structured approach to Travis Health Alliance. Thank you for your time and consideration, and I look forward to discussing how my background can support your outpatient practice.
Sincerely,
Jordan Avery