Professional Summary
Diligent front-of-house receptionist with extensive experience managing high-volume corporate reception desks, visitor hospitality, and switchboard operations across professional services and commercial facilities in Sydney.
Proficient in streamlining guest registration, coordinating executive meeting rooms, handling administrative workflows, and maintaining a polished, welcoming environment for corporate clients and team members.
Work Experience
Harbourview Advisory Partners
Sydney, NSW
Lead Corporate Receptionist
Apr 2021 – Present
- Manage front-of-house operations for a busy corporate office housing over 250 staff, greeting clients and maintaining an immaculate reception lounge.
- Operate a multi-line cloud switchboard handling an average of 140 incoming calls daily, routing inquiries accurately with minimal hold times.
- Oversee digital visitor registration, issuing security badges and ensuring compliance with building access control protocols.
- Coordinate 12 client meeting rooms, managing audio-visual equipment setup requests, catering arrangements, and room turnaround schedules.
- Reconcile courier accounts, monitor office inventory levels, and check incoming administrative invoices against purchase orders.
Kallista Legal Chambers
North Sydney, NSW
Receptionist & Administrative Assistant
Aug 2016 – Mar 2021
- Provided front desk reception for legal professionals, barristers, and corporate clients with complete confidentiality and professionalism.
- Maintained the master booking calendar for five mediation suites, arranging required document folios and hospitality services.
- Handled incoming and outgoing postal deliveries, document exchanges, and urgent courier dispatches under formal verification procedures.
- Assisted practice management with document filing, correspondence drafting, and electronic record archiving.
Oceana Property Holdings
Parramatta, NSW
Front Office Receptionist
May 2012 – July 2016
- Welcomed tenants, property contractors, and prospective buyers at the central front counter of a commercial property firm.
- Answered and directed incoming phone inquiries to leasing, facilities, and accounts departments.
- Administered visitor parking validations, issued security access fobs, and logged daily on-site contractor attendance.
Education & Qualifications
TAFE NSW
Certificate IV in Business Administration · Business Administration · Sydney, NSW · Completed · Feb 2011 – Nov 2011
Vocational qualification covering office workflow management, corporate communication, document formatting, and customer service operations.
Key Projects
Visitor Management System Implementation
Aug 2022 – Oct 2022
- Coordinated the reception rollout of an automated guest check-in terminal to reduce visitor wait times during peak arrival hours.
- Created reference guides and trained relief reception staff on temporary badge printing and visitor sign-out procedures.
Key Skills
Front Desk Operations
Switchboard Management
Visitor Management Systems
Meeting Room Scheduling
Calendar Management
Mail & Courier Handling
Microsoft 365
Records Management
Customer Service
Workplace Health & Safety
Languages
English
C2
Certifications
Provide First Aid (HLTAID011)
St John Ambulance Australia · May 2024
Certificate III in Business
TAFE NSW · Nov 2010
Community Involvement
Pyrmont Community Food Care
Sydney, NSW · Mar 2018 – Dec 2023
- Front Desk Volunteer
- Welcomed community members, managed food parcel intake records, and answered phone inquiries.