Professional Summary
Results-driven Store Manager with demonstrated success in optimizing retail store operations, increasing sales conversion, and cultivating engaged team cultures. Skilled in inventory auditing, visual merchandising execution, and labor cost control to sustain profitable store performance in high-traffic urban settings.
Work Experience
Nordic Living Hem & Design
Gothenburg
Store Manager
Mar 2022 – Present
- Manage all daily operations, stock replenishment, and staff supervision for a 1,200 m² flagship home design store with 18 associates.
- Achieved a 12% year-over-year revenue increase in 2024 through restructured floor navigation and targeted staff selling workshops.
- Lowered annual inventory shrinkage from 1.8% to 0.9% by introducing structured weekly cycle counts and goods-receipt audits.
- Oversee store payroll budgets, shift scheduling, and quarterly visual merchandising transitions in coordination with regional directors.
Kuststaden Mode AB
Gothenburg
Assistant Store Manager
Aug 2018 – Feb 2022
- Supervised a floor team of 12 sales associates, managing onboarding, performance check-ins, and daily customer service standards.
- Coordinated inventory flow between stockroom and sales floor to ensure product availability during high-volume sales periods.
- Handled daily register reconciliation, cash office management, and escalation of customer service inquiries.
Department Supervisor
Sept 2016 – Jul 2018
- Guided daily floor routines in the footwear and accessories department, ensuring alignment with visual standards.
- Conducted checkout and inventory management training for seasonal sales hires.
Education
University of Gothenburg
Bachelor of Science · Business Administration · Gothenburg, Sweden · Pass with Distinction · Sept 2013 – Jun 2016
Focused on retail management, consumer behavior, managerial accounting, and organizational leadership.
Key Projects
POS System Migration
Apr 2023 – Jun 2023
- Managed on-site rollout of a modern cloud-based POS system across 6 checkouts without interrupting trading hours.
- Trained 18 store employees on register workflows, decreasing average checkout queue times by 20%.
Core Competencies
Retail Store Operations
Inventory Management
Team Leadership & Coaching
Visual Merchandising
Budgeting & Payroll Control
Staff Scheduling
Loss Prevention
Customer Relationship Management
Point of Sale (POS) Systems
Languages
Swedish
C2
English
C1
Certifications
Workplace Health and Safety Representative Certification
Prevents Arbetsmiljöutbildning · May 2021
Retail Operations Leadership Certificate
Svensk Handel Kompetens · Nov 2019
Volunteer Experience
Västkustens Gemenskapshjälp
Gothenburg · Feb 2017 – Dec 2020
- Volunteer Stockroom Assistant
- Organized and sorted donated household goods and apparel to prepare inventory for sale.
- Restructured back-of-house intake shelving to reduce donation sorting turnaround time on peak intake days.