Professional Summary
Organized and proactive Senior Virtual Assistant supporting executive leadership and distributed teams across Canada and the United States. Skilled in high-volume calendar coordination, international travel arrangements, asynchronous workflows, and financial administration.
Brings extensive experience building centralized digital workspaces and maintaining strict confidentiality while optimizing daily operations for growing professional services firms.
Work Experience
AeroPulse Advisory Group
Ottawa, ON (Remote)
Lead Virtual Assistant
Mar 2021 – Present
- Coordinate complex executive calendars and multi-leg domestic and international travel itineraries across three time zones for four managing partners.
- Design and maintain central Notion workspaces and Slack workflows for client intake and task routing, improving team onboarding turnaround by 35%.
- Manage confidential client correspondence, board presentation decks, and monthly expense reconciliations totaling over $60,000 using QuickBooks Online.
- Supervise three junior virtual assistants, conducting weekly quality reviews and establishing standardized operational templates.
Kestrel Digital Strategies
Toronto, ON (Remote)
Executive Virtual Assistant
Jun 2017 – Feb 2021
- Provided dedicated administrative support to the Chief Executive Officer and Chief Marketing Officer, screening correspondence and organizing daily schedules.
- Drafted commercial proposals, monthly progress reports, and client briefing memos using Google Workspace and Microsoft 365.
- Facilitated quarterly virtual retreats and partner webinars for up to 150 attendees, managing technical setups, speaker logistics, and post-event follow-up.
- Maintained CRM records in HubSpot, auditing and updating contact properties across 1,200 active client accounts.
MapleRow Administrative Solutions
Ottawa, ON
Virtual Administrative Assistant
Sep 2013 – May 2017
- Handled appointment scheduling, phone inquiries, and electronic invoicing for five independent management consultants.
- Transcribed audio recordings of client interviews and formatted final deliverables in accordance with client brand standards.
- Monitored project milestones and task assignments using Asana, ensuring deadlines were consistently met across multiple client accounts.
Education
Algonquin College
Diploma · Business Administration - Management · Ottawa, ON · Dean's Honours List · Sep 2011 – Jun 2013
Completed comprehensive coursework covering organizational behavior, business communications, computerized accounting, and office administration.
Key Projects
Remote Operations Playbook Overhaul
Jan 2023 – Apr 2023
- Authored a 40-page standard operating procedure manual covering travel policies, document retention standards, and cybersecurity best practices for remote contractors.
- Consolidated redundant software subscriptions into a centralized workspace stack, eliminating recurring software expenses by $4,800 annually.
Areas of Expertise
Executive Calendar Management
Travel Coordination
Inbox Management
Google Workspace
Microsoft 365
Notion Workspace Design
Asana Project Tracking
QuickBooks Online
HubSpot CRM
Meeting Minutes & Transcription
Asynchronous Communication
Languages
English
C2
French
B2
Certifications
Certified Virtual Assistant (CVA)
International Virtual Assistants Association · Nov 2018
Project Management Ready Certification
Project Management Institute · May 2021
Community Involvement
Capital Community Literacy Council
Ottawa, ON · Sep 2019 – Dec 2022
- Volunteer Administrative Coordinator
- Coordinated tutor schedules and family correspondence for evening adult literacy courses across three community branches.
- Transitioned physical intake records into secure cloud spreadsheets to streamline term-by-term program reporting.