Professional Summary
Customer-focused Car Sales Representative with practical experience in automotive showroom sales, test drive delivery, and vehicle handovers across new and approved used models. Skilled in consultative selling, customer needs qualification, and clear communication of vehicle specifications.
Demonstrated ability to maintain high customer satisfaction standards, execute compliant finance introductions under FCA guidelines, and manage lead pipelines using dealership CRM software.
Work Experience
Caledonian Drive Motor Group
Edinburgh
Junior Sales Executive
Apr 2024 – Present
- Manage prospective customer enquiries across new and approved used vehicles, qualifying requirements to recommend appropriate models and specifications.
- Conduct accompanied test drives and vehicle walkarounds, ensuring customer safety, licence verification, and thorough feature explanations.
- Facilitate an average of 14 vehicle handovers per month, guiding buyers through delivery documentation, warranty packages, and digital dashboard setups.
- Liaise with the business manager to clearly outline Hire Purchase and Personal Contract Purchase terms in compliance with FCA guidelines.
- Update and maintain showroom CRM records in CDK Drive, consistently achieving a 98% prompt response rate on digital inbound leads.
Pentland View Motors
Edinburgh
Showroom Host and Trainee Product Genius
Sept 2022 – Mar 2024
- Welcomed showroom visitors, captured enquiry details, and smoothly introduced customers to sales executives according to dealership standards.
- Demonstrated key infotainment, navigation, and hybrid vehicle capabilities to prospective buyers during initial consultations.
- Arranged vehicle displays on the showroom floor and maintained exterior forecourt presentation to manufacturer audit standards.
- Supported vehicle delivery preparations, pre-delivery inspection coordination, and DVLA registration paperwork.
Education
Edinburgh College
Higher National Certificate (HNC) · Business · Edinburgh · Pass with Merit · Sept 2021 – Jun 2022
Completed modules focusing on consultative selling techniques, customer relationship management, digital marketing, and business communication.
Portobello High School
Scottish Highers · General Secondary Education · Edinburgh · 4 Highers including English and Mathematics · Aug 2016 – Jun 2021
Achieved Scottish Highers in English, Mathematics, Business Management, and Modern Studies with strong academic and interpersonal performance.
Key Skills
Customer Qualification
Vehicle Walkarounds & Demonstrations
Test Drive Management
Vehicle Handover Procedures
Automotive CRM Systems
Hire Purchase & PCP Knowledge
FCA Compliance Regulations
Forecourt Presentation
Objection Handling & Closing
Languages
English
C2
Certifications & Licences
SAF Expert Certification (Specialist Automotive Finance)
The London Institute of Banking & Finance · Jun 2024
Full UK Driving Licence (Clean)
Driver and Vehicle Licensing Agency (DVLA) · Mar 2021