Professional Summary
Patient-focused Dental Receptionist based in Cork with practical experience managing front-desk operations and treatment scheduling in a multi-surgery clinic.
Proficient in Exact software, PRSI treatment claims, patient intake, and delivering calm, empathetic assistance to patients undergoing dental care.
Work Experience
Mardkyle Dental Clinic
Cork
Dental Receptionist
Jun 2024 – Present
- Greet up to 45 patients daily, managing check-ins, medical history intake, and waiting area flow across three treatment surgeries.
- Coordinate dentist and dental hygienist appointment diaries using Exact dental practice management software, minimising gaps and schedule overlaps.
- Submit and reconcile PRSI dental scheme claims and private insurance claims with zero documentation errors.
- Collect patient treatment payments via card terminal, issue itemised invoices, and reconcile daily electronic till receipts.
- Liaise with dentists and dental nurses to communicate patient arrivals and facilitate urgent emergency appointments.
Education
Cork College of Commerce
QQI Level 5 Certificate · Medical and Dental Practice Administration · Cork · Distinction · Sept 2023 – May 2024
Completed modules in Medical Terminology, Dental Administration, Healthcare Software, Reception Skills, and Information and Communication Systems.
Ashton School
Leaving Certificate · General Secondary Education · Cork · Completed · Sept 2018 – Jun 2023
Completed the Leaving Certificate curriculum with strong outcomes in English, Business, and Mathematics.
Core Skills
Exact (SOE) Practice Management
Patient Scheduling
Dental Charting Administration
PRSI Scheme Billing
Patient Triage & Reception
Payment Processing & POS
Medical Record Keeping
Cross-Infection Protocol Knowledge
Confidentiality & GDPR
Languages
English
C2
Irish
B1
Certifications
Basic Life Support for Healthcare Providers (CPR & AED)
Irish Heart Foundation · Sept 2024