Professional Summary
Retail Sales Associate with practical experience in homewares customer service, point-of-sale operations, stock replenishment and visual merchandising. Supports floor operations and trains new sales assistants on register procedures and product ranges.
Work Experience
Moreton Bay Living
Brisbane
Senior Retail Sales Associate
Mar 2021 – Present
- Assist around 40 customers per shift with tailored product advice across furniture, cookware, and decorative homewares.
- Operate POS terminals for cash, card, and digital layby transactions and reconcile registers at the end of each shift.
- Maintain visual merchandising displays in line with seasonal company guidelines, contributing to a 14% uplift in featured category sales.
- Onboard and mentor 6 junior sales assistants on register workflows, product knowledge, and store policies.
River City Outfitters
Brisbane
Retail Sales Associate
Aug 2016 – Feb 2021
- Delivered consultative customer service in activewear and footwear, meeting monthly individual sales targets.
- Organized backroom inventory intake, unboxing and ticketing weekly shipments of up to 400 stock units.
- Collaborated with floor managers to conduct quarterly cycle counts and implement stock shrink reduction protocols.
Brisbane Valley General Store
Brisbane
Sales Assistant
May 2012 – July 2016
- Managed checkout operations, customer inquiries, and phone orders in a busy neighbourhood retail setting.
- Restocked shelves, monitored expiry rotations, and created prominent promotional endcap displays.
- Resolved customer returns and warranty inquiries calmly and in accordance with Australian Consumer Law standards.
Education
TAFE Queensland
Certificate III in Retail Operations · Retail Operations · Brisbane · Competent · Feb 2011 – Nov 2011
Practical vocational training focused on customer service excellence, POS register operation, inventory reconciliation, and store security procedures.
Key Projects
Stockroom Layout Optimization
May 2023 – June 2023
- Partnered with floor management to re-label and reorganize stockroom storage racks, reducing floor replenishment time during weekend rush periods by 20%.
Core Skills
Customer Service
Point of Sale (POS) Systems
Visual Merchandising
Inventory Management
Cash Handling & Reconciliation
Stock Replenishment
Upselling & Cross-Selling
Product Demonstration
Loss Prevention
Conflict Resolution
Languages
English
C2
Certifications
Provide First Aid (HLTAID011)
St John Ambulance Australia · Apr 2024
Community Involvement
Brisbane Community Food Network
Brisbane · Mar 2019 – Dec 2022
- Distribution Volunteer
- Assisted with sorting, packing, and distributing grocery parcels to over 70 local families per week.